Privacy Policy

Introduction

Vosflow ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Information you provide when contacting us or signing up for classes
• Communication preferences
• Any information you voluntarily provide about your physical condition relevant to your practice

Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services to you
• To communicate with you about classes, schedules, and studio updates
• To respond to your enquiries and requests
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (only with your consent)

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent when you provide information voluntarily
• Contractual necessity to provide our services
• Legitimate interests in operating and improving our business
• Legal obligations we must comply with

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our business (e.g., payment processors, email services)
• Legal authorities when required by law
• Professional advisors such as lawyers and accountants

All third parties are required to respect the security of your data and process it in accordance with applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Vosflow
17 Mill Road
Westfield WF2 3PN
United Kingdom
Email: [email protected]
Phone: +44 1632 908 557

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.